Privacy Policy

1. General Information

The protection of your personal data is important to us. This Privacy Policy explains how Cloud9 Experiences GmbH (“we”, “us”) collects, uses, and protects personal data when you visit our website.

Responsible entity:
Cloud9 Experiences GmbH
Winkelmattenweg 52
3920 Zermatt
Switzerland
Email: info@cloudninematterhorn.com

2. Data We Collect

When you visit this website, the following data may be collected:

• IP address

• Date and time of access

• Browser type and version

• Operating system

• Referrer URL

This data is collected automatically for technical and security purposes.

If you contact us via email or contact form, we collect the information you provide (e.g. name, email address, message).

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

• To ensure the proper functioning and security of the website

• To respond to inquiries and communicate with you

• To provide information about our services

• To comply with legal obligations

4. Legal Basis

Data processing is based on:

• Your consent (Art. 6 para. 1 lit. a GDPR)

• Performance of a contract or pre-contractual measures (Art. 6 para. 1 lit. b GDPR)

• Legitimate interests (Art. 6 para. 1 lit. f GDPR), in particular the operation and security of this website

5. Cookies

This website uses cookies. Cookies are small text files stored on your device that help improve website functionality and user experience.

You can configure your browser to refuse cookies or to notify you when cookies are being used. Disabling cookies may limit the functionality of the website.

6. Third-Party Services

This website may use third-party services, such as:

• Squarespace (website hosting and content management)

• Google Analytics or similar tools (if activated)

These providers may process data on servers outside Switzerland or the EU. Appropriate safeguards are in place where required.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Your Rights

You have the right to:

• request information about your personal data

• request correction or deletion of your data

• restrict or object to data processing

• withdraw consent at any time

Requests can be sent to:
info@cloudninematterhorn.com

9. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The current version published on this website applies.

Last updated: [January, 2026]